CP685AVR/CP800AVR FAQs

1. How do I use the serial port on the UPS instead of the USB port?

Contact technical support and request a serial cable for your UPS.
Configure the Microsoft UPS service to control your UPS.
* The serial port can only be used with Windows NT, 2000, XP or 2003 Server.

2. How do I configure the UPS function supplied by Windows 2000/XP to monitor my CyberPower UPS?

The use of the Windows 2000/XP UPS service is optional. Windows 2000/XP provides a generic UPS monitoring service that can be used in place of PowerPanel Personal Edition™. You cannot use both at the same time. The Microsoft UPS service will not work with a USB connection. You will need to contact technical support and request a serial cable in order to use the Microsoft UPS service. Both the native Microsoft UPS service and PowerPanel Personal Edition will run as a service.

To configure the 2000/XP interface:

Click on Start, point to Settings, then Control Panel.
Double click on Power Options.
On the UPS tab, click Select.
In the UPS selection dialog box, under select manufacturer, select "generic".
Under port, click the serial port where the UPS is attached.

To configure the monitoring signals:

On the UPS tab, click Configure.
In the UPS interface configuration dialog box, set the signal polarities to:
- Power Fail/On Battery:Negative
- Low battery:Negative
- Remote UPS:Positive

Please note the following:

You must be logged on as an administrator or a member of the administrators group in order to complete this procedure.
If your computer is connected to a network, network policy settings may prevent you from completing this procedure. Check with your network administrator before attempting.

3. My unit beeps 2 times when i turn it on. What is wrong?

The unit will beep 2 times when it is turned on. This is a part of the self test routine the unit runs when it is turned on.

4. After installing PowerPanel Personal Edition I received a notification that hibernation is not enabled. How do I enable hibernation?

Click on Start, point to Settings, then Control Panel.
Double click on Power Options.
Click the Hibernate tab.
Put the check mark in the enable hibernation box.
Click apply.
Click OK.

5. After installing PowerPanel Personal Edition I received a notification that PowerPanel Personal Edition is unable to communicate with the UPS.

Check if you have the Webroot Spy Sweeper program installed. If it is installed follow the instructions below to enable PowerPanel Personal Edition to communicate.

Uninstall PowerPanel Personal Edition.
Restart the computer.
Shutdown the Spy Sweeper application.
Install PowerPanel Personal Edition.
Verify that PowerPanel Personal Edition is communicating.
Restart Spy Sweeper.

6. PowerPanel Personal Edition will not close. The close application button does not work.

If you are running Internet Explorer 7 then you need to download and install the latest version of PowerPanel Personal Edition that supports IE7.