All CPS SL models FAQs

1. How do I install PowerPanel within Windows 98/Me/NT/2000/XP?

Have your computer and UPS turned off.
Connect the serial cable to the port on the UPS and an open serial port on your computer.(Please note:You must use the cable that came with the unit).
Turn the UPS on and start your computer.
Click on Start, point to Settings, then Control Panel.
Double-click on Add/Remove Programs.
Inset the software disk into the floppy drive.
Click on the Install button.
Click the Next button.
Windows will find "a:\upssetup.exe"
Click the Finish button.
Follow the on-screen instructions.
Once the installation is complete, remove the floppy disk and restart your computer.

2. How do I install the PowerPanel download for Windows 98/Me/NT/2000/XP?

Go to the CyberPower Systems Download Page.
Click on the software that you wish to download.
Read the software description and then click on the link to start the download.
Download the software to your desktop.
Once the download is complete, double-click on the downloaded file.
Click the OK button
The files will be extracted and the installation program will start.
Follow the on-screen instructions.
Once the installation is complete, restart your computer.
You can then delete the downloaded file that is on your desktop.

3. How do I uninstall PowerPanel™?

To uninstall PowerPanel™:

Right click on the battery icon and select exit.
Click on Start, point to Settings, then Control Panel.
Double-click on Add/Remove Programs.
Look for PowerPanel.
Select it and then click Remove.
Follow the on-screen instructions.
This will uninstall the software from your computer.

4. Why is PowerPanel inactive ?

If your PowerPanel™ display looks like the following, then the software is not able to communicate with the hardware.

The most common reasons that the software is not able to communicate with the hardware are:

The serial cable is not connected.
The serial cable in not the one that was provided with the unit.
The unit is not providing battery power.
The serial cable is connected to the wrong port.
The software has been installed more than once.
The COM port is not enabled or has a conflict.

Troubleshooting

Check that the cable is securely connected to the UPS unit and to a serial port on the back of the computer. ( Please note:You must use the serial cable that came with the unit ).
Check to make sure that the UPS is providing battery power. The easiest way to do that is to check that there is an item plugged into one of the "Battery/Surge" outlets and that item is on.

If you are still unable to get the communication active:

Check the back of the computer for another serial port. If there is one, move the cable and try the steps listed above. ( Please note:You must use the cable that came with the unit ).
Check the system tray (near the time display in the lower right corner of the screen).If there are two battery icons showing, the software has been installed twice.
If you are still unable to get the communications active, please contact tech support.

5. How do I configure the UPS function supplied by Windows NT to monitor my CyberPower UPS?

The use of the Windows NT UPS service is optional. Windows NT provides a generic UPS monitoring service that can be used in place of PowerPanel™.You cannot use both at the same time. The Windows NT UPS program will run as a service, while PowerPanel™ runs as an application. This means that somebody must be logged in for PowerPanelŒ to run. The Windows NT service does not require that the computer be logged in.

To configure the NT interface:

Click on Start, point to Settings, then Control Panel.
Double-click on the UPS icon.

Set the monitoring signals to:

Power failure signal:Negative
Low battery signal:Negative
Remote UPS shutdown:Positive
Check the box next to "UPS is installed on".
Select the correct COM port.
Click the OK button to start the UPS service.

6. How do I configure the UPS function supplied by Windows 2000/XP to monitor my CyberPower UPS?

The use of the Windows 2000/XP UPS service is optional. Windows 2000/XP provides a generic UPS monitoring service that can be used in place of PowerPanel™.You cannot use both at the same time. The Windows 2000 UPS program will run as a service, while PowerPanel™ runs as an application. This means that somebody must be logged in for PowerPanelŒ to run. The Windows 2000/XP service does not require that the computer be logged in.

To configure the 2000/XP interface:

Click on Start, point to Settings, then Control Panel.
Double click on Power Options.
On the UPS tab, click Select.
In the UPS selection dialog box, under select manufacturer, select "generic".
Under on port, click the serial port where the UPS is attached.

To configure the monitoring signals:

On the UPS tab, click Configure.
In the UPS interface configuration dialog box, set the signal polarities to:
- Power Fail/On Battery:Negative
- Low battery:Negative
- Remote UPS:Positive

Please note the following:

You must be logged on as an administrator or a member of the administrators group in order to complete this procedure.
If your computer is connected to a network, network policy settings may prevent you from completing this procedure. Check with your network administrator before attempting.

7. When installing PowerPanel™, I get an error message, what do I do?

If you get an error message (error -623 or -113), this means that the software is already installed. Look at the system tray, located near the time display, and you should see a blue and white battery icon. If you click on this icon, the PowerPanel display will appear. If the blue and white battery icon is not located in the system tray, please restart your computer.
Every time you start your computer, the PowerPanelŒ display will appear momentarily and then automatically minimize to the system tray.

8. How can I connect the UPS with a USB cable?

Contact tech support and request a USB converter order form.

9. Where is the serial number located on the unit?

The serial number is located on the bottom of the unit underneath the bar code.The serial number will start with the model number (300SL, 320SL, 375SL, 500SL, 525SL, 650SL, 725SL, 585AVR, or 625AVR).You only need to list the numeric portion of the serial number. For example:if the serial number listed on the unit were 320SL123456, you would use 320123456 for registration purposes.

10. The power failed and my equipment turned off, what could be wrong?

The SL series of UPS units have two sets of outlets. One set is labeled "Battery/Surge" and one set is labeled "Surge".The outlets labeled "Battery/Surge" are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device. Items such as printers, speakers, and scanners should be plugged into the outlets labeled "Surge". Please note that high drain devices such as laser printers, space heaters, copiers and paper shredders should not be connected to any of the outlets on the UPS.

Your computer and monitor need to be connected directly to the Battery/Surge outlets of the UPS. Placing a surge suppressor between the UPS and the connected equipment can prevent the battery power from being applied to the connected equipment.

11. I am not getting any power from the battery power supplied outlets, what should I do?

If you are not getting power from the battery power supplied outlets, attempt to reset the unit by doing the following:

Turn the unit off.
Unplug everything from the unit.
Leave the CyberPower UPS plugged into the wall socket.
Wait 15 seconds.
Turn the UPS back on.
The UPS should beep once during the self-test.
Test the battery powered outlets with a low wattage item such as a 60-watt lamp.

If you are unable to get power from the battery outlets after resetting the unit, please contact tech support.

12. I don't have an available serial port; will my CyberPower UPS work without the software?

The use of the PowerPanel™ software is optional. It is not necessary for the successful operation of the UPS. Your computer will not shutdown automatically without the software installed. The unit will provide surge suppression and battery backup without using the software.

13. What outlets should i plug my equipment into?

Your computer and monitor need to be connected to the outlets labeled "Battery/Surge".If you have an externally powered data storage device such as a tape drive or Zip drive, that should also be connected to the battery power supplied outlets.

Items such as printers, scanners, and speakers should be connected to the outlets labeled "Surge". Items such as laser printers, vacuums, space heaters, copiers, curling irons and paper shredders MUST NOT be connected to any of the outlets on the unit. Doing so will overload the unit and void your warranty.

14. What is the surge response time of my unit?

Instant.

15. The electrical wiring fault light is on, what should I do?

The electrical wiring fault light indicates that the outlet that the unit is connected to is either not properly grounded, or has reversed wiring. Try connecting the unit to another outlet. If the unit still displays the electrical wiring fault contact tech support. If the unit does not display the wiring fault light in the new outlet you will need to have an electrician correct the problem with the faulty outlet.

16. I cannot get a dial tone through the communication protection ports of my CyberPower UPS, what should I do?

First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact tech support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.

17. My unit beeps three times what should i do?

Please contact tech support.

18. My unit emits a long solid beep. What should i do?

Your unit is overloaded please remove an item and try to turn it on again.