Surge Protector FAQs

1.  Should the surge light (Red) be illuminated? [All Models]
The surge light should be illuminated when the unit is on.

• If the light is not illuminated, it indicates that the surge protector has received a catastrophic surge and will need to be replaced.
• If this is the case, please contact tech support.

 2.  Should the ground light be illuminated (Models 750, 850, 880, 886, 890, 895)?

The ground indicator light should be illuminated.

• If the light is not illuminated, this indicates that there is a problem with the AC outlet that the unit is connected to, such as bad ground, missed ground, or reversed wiring (usually due to sub-standard wiring -- typical in residential housing built prior to 1980). User is advised to disconnect all electrical equipment from the outlet until the issue is resolved.
  • You will need to contact an electrician to have this problem corrected.
• Using the unit in this manner will void the warranty.

3.  What are the transformer outlets for?

• The transformer outlets are spaced further apart than the other outlets to accommodate transformer block adapters.
• These outlets can be used to connect any appropriate device to the surge strip.

4.  What phone jack is the IN?

• The in jack will either be labeled "IN" or have a picture of a phone jack.

If you have more questions please contact tech support.