Credit and Collection Specialist

OVERVIEW

Reporting to the Accounting Supervisor, the Credit & Collection Specialist is responsible for the collections and receipt of revenue from clients while minimizing delinquent payments. This position is to be customer centric who guides our customers in making timely payments and nurturing positive relationship and experiences.

RESPONSIBILITIES

  • Effectively evaluate customers’ credit conditions and assign appropriate credit limits and payment terms.
  • Monitor credit exposure and performance of customers to proactively manage customers’ accounts within assigned credit limits and payment terms.
  • Negotiate credit limits and payment terms when customers are unable to meet established credit terms.
  • Establish and maintain customer credit files and conducting audits as needed to ensure information is relevant and needed.
  • Communicate effectively and establish good working relationships with customers to ensure prompt payment of outstanding balances.
  • Monitor and reconcile overdue accounts by making appropriate outreach which includes phone calls, emails and/or partnering with other staff to ensure payment is made. Also includes that all outreach efforts are properly documented, and commitments are followed up on timely.
  • Ensure the overall quality of accounts receivable by maximizing accounts receivable turnover and minimizing risk of bad debts.
  • Research customer deductions and chargebacks:
    • Pull proof of delivery.
    • File and dispute claims with customers.
    • File claims with carriers.
    • Request remittance advices when needed.
  • Work and communicate effectively with AR Insurance Company to have our AR insured properly.
  • Oversee freight claim submissions, AR customer statements, AR credit and debit memos and customers’ deduction follow up.
  • Work diplomatically and effectively across cross-functional teams.
  • Attendance is an essential function of this position.
  • Performing all other duties as assigned.

REQUIREMENTS

  • Minimum two years of proactive credit and collection experience.
  • BS/BA degree desired. Preferably in Business Administration, Accounting or Finance.
  • Proficient in Microsoft Office applications including Dynamics Great Plains, D365, Excel, Word, etc.
  • Familiar with D&B Credit Reporting.
  • Ability to research and verify customer deductions.
  • Excellent communications skills (written and verbal) to effectively communicate with our customers and our team members.
  • Strong sense of initiative, urgency, accuracy, and follow through.
  • Ability to work independently as a self-motivated contributing team member.
  • Professional, high level of integrity, and confidentiality.
  • Highly organized, detail oriented, and analytical.
  • National Institute of Credit Management (NACM) and Credit Business Fellow (CBF) Certification desired.
  • Professional written, verbal and interpersonal communication skills that produce desired results.
  • Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies and vendors.
  • Capable of reading and interpreting information, such as reports, general correspondence and policy guidelines, with the ability to share with others as needed.
  • Ability to use a computer and standard business and other work-related software with minimal instruction.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals.
  • Excellent active listening, decision-making, team building and customer service abilities.
  • Ability to work and prioritize independently with the capacity to collaborate with others.
  • Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
  • Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail.
  • Capable of demonstrating an understanding of, and being sensitive to, serving a culturally diverse customer base.
  • Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
  • Ability to maintain confidentiality and comply with professional ethics and standards.
  • Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
  • Strong sense of urgency, accuracy, and follow through.
  • Ability to work independently and as a contributing team member; self-motivating.
  • Proficient in Salesforce and Microsoft Office applications including PowerPoint, Excel, Word, etc.
  • Flexible, organized, personable; professional attire required.