C3P90001

Product Overview

The CyberPower Unplanned Service for 3-Phase UPS systems includes a visit from a CyberPower Systems technician to handle a request for repair, shut down and start up services to support facility maintenance, equipment inspection, and operation verification. Unplanned service quotes are a standard quote for the 48 US contiguous states. Please contact your sales representative to request a quote for service beyond the standard locations or if onsite time will exceed what is included in the standard offering.

Product Features

• Flexible Scheduling
  Standard unplanned service comes with 5×8 scheduling to meet customer schedule and business requirements. Scheduling outside normal business hours will be quoted seperately.
• CyberPower Systems Technician
  CyberPower Systems service personel have the training and skill to inspect, verify setup, power on, and verify a UPS is operating as designed.
• System Repair
  A technician will diagnose and make necessary repairs.
• System Shut Down/Start Up
  A technican will assist with shutting the UPS off and bring it back on to allow for facility maintenance or upgrades.
• Labor and Travel Expense Included
  The unplanned service visit includes 2 hours of labor and travel expenses to reduce budgeting surprises. Unplanned service visits that occur after hours or that require more than 2 hours will be quoted separately.
• Functional Verification
  Verification Includes checking the UPS event and alarm logs. Verifying input, output, and bypass voltage and current values are within factory specifications. Checks transfer to on-battery operation and transfer to and from static bypass. Check parallel operation performance if configured.
• Document Service
  Details of the service are recorded to support future operation and maintenance.
• Locations
  The 48 US contiguous states. For service outside these locations, please contact your sales representative to request a quote.