Privacy Policy

Privacy Policy – Updated 1/1/2020

European Visitors – Please select your country’s website here.

Cyber Power Systems (USA), Inc. and its affiliate(s) (“we” or “CyberPower”) respect your privacy. At CyberPower recognizes the importance of protecting your personal information and is committed to processing it responsibly and in compliance with applicable data protection laws in the places where CyberPower operates. This Privacy Policy describes what information we collect, including personal information about you, how we use it, and how you can access and update your information.

You may use CyberPower services through the CyberPower website or through third-party affiliates, utilizing our software tools on their website. This Privacy Policy applies to both methods. This Privacy Policy applies to all CyberPower brands, products, and services that do not have a separate Privacy Policy or that link to this Privacy Policy.

By visiting CyberPower websites, using apps, or purchasing services or products, you are consenting to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. This information may be stored and shared between only our worldwide affiliates and vendors to assist you, or improve our services.

Please read this Privacy Policy before your using our services. If you do not agree with this Privacy Policy, please do not use or continue using our services.

1. INFORMATION WE COLLECT

In summary, CyberPower may collect the following general classes of information, as more fully described below: personal information (including name and email address), commercial information (like product purchase information), internet access and use activity information (like log files and cookies).

To provide better service for you, we collect information in the following ways:

1.1 Information you provide us.

You may choose to sign up for an account to use our website or apps. To create an account, you may be asked for your basic contact information, such as, but not limited to: name, address, phone number, email address, company, job title, products you register, and product serial numbers, passwords, browser settings, and IP address. You may also choose to provide CyberPower you’re your basic contact information for: technical support requests, buying/sales tools, resource downloads, and contact forms. You may want to give us your name and contact information to communicate with you, to order or receive support regarding a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner.

Reaching out to us through other means than the website, such social media, may lead to the collection of your information as well which may be associated with that social media profile.

We may collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

1.2 Information we collect automatically when you use our services.

Log files

Like many other websites, cyberpowersystems.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser used, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. CyberPower uses this information to analyze trends, administer the site, track movement around the site, and gather demographic information. IP addresses, and other such information, are not linked to any information that is personally identifiable.

CyberPower may collect information about your computer, including your IP address (including information deriving from your IP address such as your geographic location), operating system, browser type, version and language, access time, duration of access, and referring website addresses. CyberPower may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website. When you access our website without signing in, we will still collect some of this personal information in order to enable the websites to function properly.

CyberPower’s Website is not directed at children. As defined by local law, this website does not target children under 13 years of age, nor does CyberPower have knowledge that children access its website. CyberPower does not knowingly collect information from children. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.

Cookies and Web Beacons

cyberpowersystems.com does use web technologies including scripts, tags, Local Storage, transport beacons, and “cookies” to store information about visitor’s preferences, to record user-specific information on which pages the user accesses or visits, and to customize the webpage content based on information the visitor sends via their browser.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorized as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include Google Analytics, Google Adsense for Shopping, and Amazon Web Services.

These third-party ad servers automatically receive your IP address. When this occurs, ad servers or ad networks use technology and algorithms to direct advertisements and links that appear on cyberpowersystems.com and on your browsers. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

cyberpowersystems.com has no access or control over the cookies used by third–party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices, as well as, instructions about how to opt-out of certain practices. cyberpowersystems.com’s Privacy Policy does not apply to other advertisers or websites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Google Analytics is an analytics tool that helps website owners understand how visitors engage with their website through a variety of reports in order to improve the website. Like many services, Google Analytics uses first-party cookies to track visitor interactions, as in CyberPower’s case, where they are used to collect information about how visitors use our site. We use this information to compile reports and to improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Google AdSense is an advertising service provided by Google. cyberpowersystems.com uses the “Doubleclick” Cookie, which tracks use of cyberpowersystems.com and user behavior concerning ads, products, and the services we offer. You may decide to disable all the Doubleclick Cookies by clicking on: google.com/settings/ads/onweb/optout?hl=en. You can find the Google AdSense Privacy Policy here.

2. HOW WE USE INFORMATION

2.1 Registering an account on CyberPower websites or apps.

• Registering a purchase of our product for proof of purchase and warranty claim purposes, and related to product support.

2.2 Customer service

• Respond to your question and support your needs.
• Communicate with you.
• Deliver product and information to you.
• RMA

2.3 Marketing activities

• Market our products, services, training courses, events and upcoming changes, improvements, or promotions.
• Conduct surveys and customer services.
• Issue you newsletters.
• Notify you of upcoming events.

You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication.

2.4 Legitimate interests

• Notify you of terms and policy changes.
• Handle or solve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use in our websites or apps.
• Communicate with you about business you may have with CyberPower
• Marketing

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

CyberPower processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live.

Your information will be under appropriate safeguards with encryption or pseudonymization.

3. SHARING YOUR INFORMATION

3.1 For commercial, processing or compliance reasons

CyberPower may share your information with its affiliates, including the companies’ employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry on our behalf including the development of new products, marketing, and CyberPower’s general commercial operations. Information may also be used for internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information and to process your information only in accordance with our instructions.

3.2 For legal reasons

CyberPower may, in compliance with applicable law, regulation, ordinance, license, operating agreement, or legal process, disclose your information to protect ourselves against liability, to respond to legal orders- including judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or a competent authorities- to investigate fraud or other wrongdoing, to comply with applicable law, or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services, or to protect the rights, property, and safety of CyberPower, our users, or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

4. INFORMATION SECURITY AND ACCURACY

We intend to protect your personal information and to maintain its accuracy. CyberPower implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

5. DATA RETENTION

CyberPower will retain your personal information for as long as is required to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).Your registration information will be retained for as long as your account is active or as needed to provide you services.

6. TRANSPARENCY AND CHOICE

CyberPower encourages you to keep your information accurate and up to date.
People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account. If you want to delete your account, please email us at na.webadmin@cyberpower.com. Please note that if you delete your account, or select not to provide us with some types of information, your request or needs can’t be responded to in a timely manner.

7. YOUR PRIVACY RIGHTS & RIGHT TO REQUEST INFORMATION

Applicable law may authorize you to request a disclosure of the personal information that CyberPower has collected from you. If you are a consumer and a California resident, upon a verifiable consumer request, we will provide you with a disclosure of the information CyberPower has about you. We may not honor more than two requests in any twelve month period.

You can request to access, update, delete or correct your personal information. You also have the right to object to direct marketing. You can make a request about your personal information by contacting us toll free at 1.877.297.6937, or using the “Do Not Sell My Personal Information” . cyberpowersystems.com/company/do-not-sell-my-info.

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union  https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Cyber Power Systems (USA), Inc., unless indicated otherwise. Where Cyber Power Systems (USA), Inc. or a subsidiary it controls (not established in the European Economic Area (EEA)) is required to appoint a legal representative in the EEA, the representative for all such cases is data@cyberpower.com.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

CyberPower is not the controller in situations such as:

• Personal information processed in connection with a contractual relationship, or with entering into a contractual relationship with a specific CyberPower affiliate. In this case the controller of personal information is the contracting company, which is the legal entity with which you or your employer have, or will have, the contract.

• Personal information collected on the physical site or location of an CyberPower parent or subsidiary. In this case that entity is the controller of the personal information.

8. APPLICATION

This Privacy Policy applies to all of the services offered by CyberPower and its affiliates, but excludes services or products provided by others. This Privacy Policy also does not apply to other websites, apps, services or products you visit through links from CyberPower websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements.

9. CHANGES

We may update this Privacy Statement from time to time to reflect changes to our data governance practices. The revised Privacy Statement will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. If we make a material change to our Privacy Statement, we will post a notice at the top of this page for 30 days. By continuing to use our websites after such revision takes effect we consider that you have read and understand the changes and agree with them. We may also send you the latest policy by email or newsletter. We also encourage you to regularly check our update policy on CyberPower websites and apps.