Privacy Policy

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Cyber Power Systems (USA), Inc. and its affiliate(s) (“we” or “CyberPower”) respect your privacy. This Privacy Policy describes what information we collect, how we use it, and how you can access and update your information. You may use CyberPower services through the CyberPower website or through third-party affiliates, utilizing our software tools on their website. This Privacy Policy applies to both methods. This Privacy Policy applies to all CyberPower brands, products, and services that do not have a separate Privacy Policy or that link to this Privacy Policy.

By visiting CyberPower websites, using apps, or purchasing services or products, you are consenting to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. This information may be stored and shared between only our worldwide affiliates to improve our services.

Please read this Privacy Policy before your using our services. If you do not agree with this Privacy Policy, please do not use or continue using our services.

1. INFORMATION WE COLLECT

 

To provide better service for you, we collect information in the following ways:

 

1.1 Information you provide us.

CyberPower may require you to sign up for an account to use our website or apps. To create an account, you will be asked for your basic contact information, such as, but not limited to: name, address, phone number, email address, company, job title, products you register, and product serial numbers. In addition, CyberPower may also require you to provide basic contact information for: technical support requests, buying/sales tools, resource downloads, and contact forms.

Reaching out to us through other means than the website, such social media, may lead to the collection of your information as well.

 

1.2 Information we collect automatically when you use our services.

 

Log files

Like many other websites, www.cyberpowersystems.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser used, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. CyberPower uses this information to analyze trends, administer the site, track movement around the site, and gather demographic information. IP addresses, and other such information, are not linked to any information that is personally identifiable.

CyberPower may collect information about your computer, including your IP address, operating system, and browser type, for system administration. The statistical data collected about our users’ browsing actions and patterns is completely anonymous.

CyberPower’s Website is not directed at children. As defined by local law, this website does not target children under 13 years of age, nor does CyberPower have knowledge that children access its website. CyberPower does not knowingly collect information from children. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.

 

Cookies and Web Beacons

www.cyberpowersystems.com does use cookies to store information about visitor’s preferences, to record user-specific information on which pages the user accesses or visits, and to customize the webpage content based on information the visitor sends via their browser.

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include Google Analytics, Google Adsense for Shopping, and Amazon Web Services.

These third-party ad servers automatically receive your IP address. When this occurs, ad servers or ad networks use technology and algorithms to direct advertisements and links that appear on www.cyberpowersystems.com and on your browsers. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

www.cyberpowersystems.com has no access or control over the cookies used by third–party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices, as well as, instructions about how to opt-out of certain practices. www.cyberpowersystems.com’s Privacy Policy does not apply to other advertisers or websites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Google Analytics is an analytics tool that helps website owners understand how visitors engage with their website through a variety of reports in order to improve the website. Like many services, Google Analytics uses first-party cookies to track visitor interactions, as in CyberPower’s case, where they are used to collect information about how visitors use our site.  We use this information to compile reports and to improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Google AdSense is an advertising service provided by Google. www.cyberpowersystems.com uses the “Doubleclick” Cookie, which tracks use of www.cyberpowersystems.com and user behavior concerning ads, products, and the services we offer. You may decide to disable all the Doubleclick Cookies by clicking on: google.com/settings/ads/onweb/optout?hl=en. You can find the Google AdSense Privacy Policy here.

2. HOW WE USE INFORMATION

 

2.1 Registering an account on CyberPower websites or apps.

  • Registering a purchase of our product for warranty claim purposes.

 

2.2 Customer service

  • Respond to your question and support your needs.
  • Communicate with you.
  • Deliver product and information to you.
  • RMA

 

2.3 Marketing activities

  • Market our products, services, training courses, events and upcoming changes, improvements, or promotions.
  • Conduct surveys and customer services.
  • Issue you newsletters.
  • Notify you of upcoming events.

You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication.

 

2.4 Legitimate interests

  • Notify terms and policy changes.
  • Handle or solve legal disputes for regulatory investigations and compliance or to enforce the terms of use in our websites or apps.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

CyberPower processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymization.

3. SHARING YOUR INFORMATION

 

3.1 For processing or compliance reasons

CyberPower may share your information with its affiliates, including companies’ employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry the above work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information and to process your information only in accordance with our instructions.

 

3.2 For legal reasons

CyberPower may, in compliance with applicable law, regulation, ordinance, license, operating agreement, or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas- including judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or a competent authorities- to investigate fraud or other wrongdoing, to comply with applicable law, or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services, or to protect the rights, property, and safety of CyberPower, our users, or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

4. TRANSPARENCY AND CHOICE

CyberPower encourages you to keep your information accurate and up to date.

People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account.

If you want to delete your account, please email us at webadmin@cyberpowersystems.com. Please note that if you delete your account, or select not to provide us with some types of information, your request or needs can’t be responded to in a timely manner.

5. APPLICATION

This Privacy Policy applies to all of the services offered by CyberPower and its affiliates, but excludes services or products provided by others. This Privacy Policy also does not apply to other websites, apps, services or products you visit through links from CyberPower websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements.

6. CHANGES

Our Privacy Policy may change from time to time. We may send you the latest policy by email or newsletter. We also encourage you to regularly check our update policy on CyberPower websites and apps.