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1. INFORMATION WE COLLECT
To provide better service for you, we collect information in the following ways:
1.1 Information you provide us.
CyberPower may require you to sign up for an account to use our website or apps. To create an account, you will be asked for your basic contact information, such as, but not limited to: name, address, phone number, email address, company, job title, products you register, and product serial numbers. In addition, CyberPower may also require you to provide basic contact information for: technical support requests, buying/sales tools, resource downloads, and contact forms.
Reaching out to us through other means than the website, such social media, may lead to the collection of your information as well.
1.2 Information we collect automatically when you use our services.
Like many other websites, www.cyberpowersystems.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser used, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. CyberPower uses this information to analyze trends, administer the site, track movement around the site, and gather demographic information. IP addresses, and other such information, are not linked to any information that is personally identifiable.
CyberPower may collect information about your computer, including your IP address, operating system, and browser type, for system administration. The statistical data collected about our users’ browsing actions and patterns is completely anonymous.
CyberPower’s Website is not directed at children. As defined by local law, this website does not target children under 13 years of age, nor does CyberPower have knowledge that children access its website. CyberPower does not knowingly collect information from children. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.
Cookies and Web Beacons
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
Google Analytics is an analytics tool that helps website owners understand how visitors engage with their website through a variety of reports in order to improve the website. Like many services, Google Analytics uses first-party cookies to track visitor interactions, as in CyberPower’s case, where they are used to collect information about how visitors use our site. We use this information to compile reports and to improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
2. HOW WE USE INFORMATION
2.1 Registering an account on CyberPower websites or apps.
- Registering a purchase of our product for warranty claim purposes.
2.2 Customer service
- Respond to your question and support your needs.
- Communicate with you.
- Deliver product and information to you.
2.3 Marketing activities
- Market our products, services, training courses, events and upcoming changes, improvements, or promotions.
- Conduct surveys and customer services.
- Issue you newsletters.
- Notify you of upcoming events.
You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication.
2.4 Legitimate interests
- Notify terms and policy changes.
CyberPower processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymization.
3. SHARING YOUR INFORMATION
3.1 For processing or compliance reasons
CyberPower may share your information with its affiliates, including companies’ employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry the above work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.
All such third parties will be under an obligation to maintain the security and confidentiality of your information and to process your information only in accordance with our instructions.
3.2 For legal reasons
CyberPower may, in compliance with applicable law, regulation, ordinance, license, operating agreement, or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas- including judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or a competent authorities- to investigate fraud or other wrongdoing, to comply with applicable law, or to protect our legitimate interests.
We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services, or to protect the rights, property, and safety of CyberPower, our users, or others.
In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.
4. TRANSPARENCY AND CHOICE
CyberPower encourages you to keep your information accurate and up to date.
People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account.
If you want to delete your account, please email us at firstname.lastname@example.org. Please note that if you delete your account, or select not to provide us with some types of information, your request or needs can’t be responded to in a timely manner.