Usually when a UPS is on battery power during generator operation it is because the generator is not putting out a stable AC frequency. The unit is designed to switch to battery if the input frequency is at a rate greater than 0.5 Hz per second in order to protect your connected equipment. This protection More >
Frequently Asked Questions
Can I clean a Medical Grade UPS? | UPS
CyberPower Medical Grade Power Protection Products have been designed to tolerate repeated cleaning in healthcare environments. CyberPower Medical Grade UPS Systems are safe to clean with products containing the chemicals listed below in the concentration specified or less: APPROVED CLEANING CHEMICALS: Ethyl Alcohol 75% Isopropyl Alcohol / Isopropanol 75% Hydrogen Peroxide 5% Sodium Hypochlorite 12% More >
Can I clean a Medical Grade Surge Protector or Medical Grade Power Strip? | Surge
CyberPower Medical Grade Power Protection Products have been designed to tolerate repeated cleaning in healthcare environments. The CyberPower Medical Grade Surge Protecetor and Medical Grade Power Strip are safe to clean with products containing the chemicals listed below in the concentration specified or less: APPROVED CLEANING CHEMICALS: Ethyl Alcohol 75% Isopropyl Alcohol / Isopropanol 75% More >
Can this Medical Grade Surge Protector or Power Strip be used with non-medical equipment? | Surge
Yes. Home theater components, desktops, laptops, USB chargers, phones and other equipment can be connected to our medical grade surge protector and power strip. They will provide electricity to non-medical equipment just as they would with connected medical equipment.
Can this Medical Grade Surge Protector or Power Strip be used with life-support equipment? | Surge
No. Our medical grade surge protector and power strip are designed and certified to meet UL 60601-1 requirements for use within patient care vicinities for non-critical care equipment. They have not been designed or certified for use with life support or other critical care equipment and should not be used for that purpose.
Which CyberPower UPS systems are compatible with the RWCCARD100? | Software
The RWCCARD100 is compatible with all CyberPower UPS systems that have an optional card slot (including Smart App Online, Smart App Sinewave, Smart App LCD, and CP1500PFCLCD models).
Is the RWCCARD100 hot swappable? | Software
Yes. You do not need to power down your UPS system to add it or to change it.
Do I need a router password to add a new cloud card to the PowerPanel Cloud app? | Software
Yes. If you have encryption security enabled on your router, you will be prompted to enter it during the setup of the cloud card.
When I add a new UPS system/cloud card to the PowerPanel Cloud app, is there a delay before it recognized in my account? | Software
Yes, there will be a slight delay. It typically takes a few minutes before you see it, but can occasionally take longer.
When adding the RWCCARD100 to my PowerPanel Cloud account, do I need to turn on the “Location” function of my smart phone for this app? | Software
Yes, the PowerPanel Cloud app requires the location function to be turned on.
When adding a RWCCARD100 to my PowerPanel Cloud account, do I need to have WiFi enabled on my smart phone? | Software
Yes. Smart phone WiFi will need to be turned on connect to the RWCCARD100 during setup.
What are compatible models of UPS systems for the RCCARD100? | Software
The RCCARD100 is compatible with all CyberPower UPS systems that have an optional card slot (including Smart App Online, Smart App Sinewave, Smart App LCD, and CP1500PFCLCD models).