Usually when a UPS is on battery power during generator operation it is because the generator is not putting out a stable AC frequency. The unit is designed to switch to battery if the input frequency is at a rate greater than 0.5 Hz per second in order to protect your connected equipment. This protection More >
Frequently Asked Questions
Can I clean a Medical Grade UPS? | UPS
CyberPower Medical Grade Power Protection Products have been designed to tolerate repeated cleaning in healthcare environments. CyberPower Medical Grade UPS Systems are safe to clean with products containing the chemicals listed below in the concentration specified or less: APPROVED CLEANING CHEMICALS: Ethyl Alcohol 75% Isopropyl Alcohol / Isopropanol 75% Hydrogen Peroxide 5% Sodium Hypochlorite 12% More >
Can I clean a Medical Grade Surge Protector or Medical Grade Power Strip? | Surge
CyberPower Medical Grade Power Protection Products have been designed to tolerate repeated cleaning in healthcare environments. The CyberPower Medical Grade Surge Protecetor and Medical Grade Power Strip are safe to clean with products containing the chemicals listed below in the concentration specified or less: APPROVED CLEANING CHEMICALS: Ethyl Alcohol 75% Isopropyl Alcohol / Isopropanol 75% More >
Can this Medical Grade Surge Protector or Power Strip be used with non-medical equipment? | Surge
Yes. Home theater components, desktops, laptops, USB chargers, phones and other equipment can be connected to our medical grade surge protector and power strip. They will provide electricity to non-medical equipment just as they would with connected medical equipment.
Can this Medical Grade Surge Protector or Power Strip be used with life-support equipment? | Surge
No. Our medical grade surge protector and power strip are designed and certified to meet UL 60601-1 requirements for use within patient care vicinities for non-critical care equipment. They have not been designed or certified for use with life support or other critical care equipment and should not be used for that purpose.
What is the difference between PowerPanel Business Edition (PPBE) and PowerPanel Business (PPB)? | Software
PPB is a new version of CyberPower’s business class monitoring and management software. It has an updated graphical interface, it’s designed to work with future updates of operating systems, and has enhancements to make setting up and use easier.
Can you install both PPBE and PPB on the same computer? | Software
No, you can only install one version or the other.
Can I Connect My UPS to a Laser Jet Printer? | UPS
Laser printers use a very high amount of power and can easily overload your UPS. Overloads of this type can damage your UPS. As such we ask that you do not plug laser printers in to the battery backed outlets of the UPS.
What’s in the box? | Surge
One CyberPower Surge Protector, one user manual.
Is this for indoor or outdoor use? | Surge
Indoor use only.
What devices should be plugged into a surge protector? | Surge
Computers, home entertainment equipment, cable DSL/modems, phone/fax/modem, cable and satellite boxes, and other electronics you wish to protect.
What is a Connected Equipment Guarantee? | Surge
CyberPower will repair or replace properly connected equipment, under certain terms and conditions, if it is damaged by a power surge.
