What about shipping?

CyberPower pays for shipping when we send items to you. You pay for shipping when you send items to us. Pack and ship the product to CyberPower and, if requested by us, the item(s) of connected equipment, along with all the claim forms that we provide to you. Show the claim number on the shipping label or include it with the product.

When should I contact Technical Support?

Contact Technical Support for assistance with installation, troubleshooting, and answers to questions about your CyberPower product. The hours of operation are Monday through Friday, 7:00 am – 6:00 pm CT.

Where can I get more information?

For specific terms of coverage, see the documentation provided with your CyberPower purchase. You may also contact Cyber Power Systems (USA), Inc. at 4241 12th Avenue East, Suite 400, Shakopee, MN 55379, USA. Call us at (877) 297-6937 or send us an email at claims@cpsww.com. You may also contact us online by using the Warranty Support form located on this page.

How do I make a warranty claim?

Within ten days of the occurrence for which you want to make a claim for Cyber Power to consider, contact us and comply with the instructions you receive from the Cyber Power representative.