CyberPower pays for shipping when we send items to you. You pay for shipping when you send items to us. Pack and ship the product to CyberPower and, if requested by us, the item(s) of connected equipment, along with all the claim forms that we provide to you. Show the claim number on the shipping label or include it with the product.
Contact Technical Support for assistance with installation, troubleshooting, and answers to questions about your CyberPower product.
We recommend that you promptly register the product you purchased. You may register online by clicking the Registration button at the top of the page.
For specific terms of coverage, see the documentation provided with your CyberPower purchase. You may also contact CyberPower Systems, Inc. at 4241 12th Avenue East, Suite 400, Shakopee, MN 55379, USA. You may also contact us online by using the Warranty Support form located on this page.
We will inspect and examine the CyberPower product. If it is defective in material or workmanship, we will repair or replace it our expense. Or Cyber Power will refund the full purchase price you paid for the product. A purchase receipt showing the price you paid is required.
Within ten days of the occurrence for which you want to make a claim for Cyber Power to consider, contact us and comply with the instructions you receive from the Cyber Power representative.