My unit emits a long solid beep. What should I do?

A long, solid tone indicates that you have overloaded your unit. First, move any low priority electronics (speakers, printers, scanners, etc.) to the Surge-Only outlets and see if that resolves the issue. If you are still overloading the unit, you will either need to remove some of the electronics from the Battery/Surge outlets, or purchase a new unit with a VA/Watt rating suitable for your current demands.

How do I run a self-test?

To run a self-test, open the Power Panel software and then click “Initiate Self Test”. Another way to perform a self-test is by turning off the circuit breaker for the circuit the UPS is plugged into or unplugging the unit from the wall.

Can I use my UPS in conjunction with a generator?

CyberPower Smart App Online Series UPS systems include a Generator Mode setting specifically designed to work with generators. With varying loads, the frequency output from generators can be erratic. This erratic output can make it difficult for a UPS without a Generator Mode setting to recognize the input power, causing the UPS to function on battery power only. With Generator Mode, the UPS can automatically adjust to frequency fluctuations and maintain a full charge of the batteries.

Should the cooling fan on my CyberPower UPS be running at all times?

The internal cooling fan will only run when it is required. CyberPower UPS systems utilize an internal thermometer which activates the fan when the temperature exceeds a certain threshold. When the UPS is running idle (not using battery power), it is completely normal for the fan to not be running. The exception is with Online units, models that begin with “OL”. Their cooling fans will run ALL the time.

What is the difference between the Battery/Surge outlets and the Surge outlets?

Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.