Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.
FAQ Category: UPS
The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software. Browse our Product FAQs by topic categories or search by keywords. Obtain the answers to common questions about UPS systems, PDUs, surge protectors, power inverters, mobile batteries, and cables.
Do I have to have the UPS turned on in order for it to charge? | UPS
The UPS will charge the battery whether the unit is turned on or turned off.
Can I increase the runtime by hooking up multiple UPS units in a row? | UPS
No. This configuration is called daisy-chaining and will void the UPS warranty.
Are the rackmount ears strong enough to hold up my rackmounted UPS? Does it also need to have rear supports? | UPS
The front-mount rackmount ears are specifically designed and tested to hold up their own weight in both a two-post and four-post rack enclosure. Rear supports are not needed, but users can install them if they wish.
Can I hook up a surge strip to the UPS unit? | UPS
Surge strips cannot be installed before OR after the UPS unit. Doing so will void the UPS’ warranty. If you require additional units, please upgrade your UPS to a unit that has more outlets.
How do I dispose of my UPS? | UPS
CyberPower Systems encourages environmentally sound methods for disposal and recycling of its UPS products. Please dispose of and/or recycle your UPS and batteries in accordance to the local regulations of your state.
Why am I not getting any power from the Battery/Surge outlets, only the Surge outlets? | UPS
Most of the time this is due to a malfunctioning/dead battery. Feel free to contact our technical support specialists, and they will properly diagnose the problem for you.
What warnings are associated with the California Proposition 65 “Prop 65” requirements? | UPS
A UPS contains batteries that have battery posts, terminals and related accessories that contain lead and/or lead compounds as well as other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
My unit is beeping twice every 15-45 seconds. What is happening? | UPS
This usually indicates that the unit is running on battery power. First, ensure that the unit is plugged correctly into the wall outlet. Second, check to see if the wall outlet is functioning properly by unplugging the CyberPower unit and plugging in a different device. If the other device is not working, there is a problem with the outlet and you should contact an electrician for repair. If the other device is working properly, try the CyberPower unit in a different outlet in the house and see if it yields the same results. If the unit is still producing the dual beeping noise, contact technical support for assistance.
Why is the wiring fault light illuminated on my UPS unit? | UPS
The wiring fault light indicates that the outlet that the unit is connected to is either not properly grounded or has reversed wiring. First, try connecting the unit to another outlet. If the unit still displays the electrical wiring fault, contact technical support for assistance.
What types of equipment are NOT allowed to be plugged into the UPS? | UPS
Any device which exceeds the unit’s VA/Watt rating should not be plugged into the outlets. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.
Why can I not get a dial tone through the communication protection ports of my CyberPower UPS? | UPS
First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact technical support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.
