FAQ Category: UPS

Most of the time this is due to a malfunctioning/dead battery. Feel free to contact our technical support specialists, and they will properly diagnose the problem for you.

A UPS contains batteries that have battery posts, terminals and related accessories that contain lead and/or lead compounds as well as other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.

This usually indicates that the unit is running on battery power. First, ensure that the unit is plugged correctly into the wall outlet. Second, check to see if the wall outlet is functioning properly by unplugging the CyberPower unit and plugging in a different device. If the other device is not working, there is a problem with the outlet and you should contact an electrician for repair. If the other device is working properly, try the CyberPower unit in a different outlet in the house and see if it yields the same results. If the unit is still producing the dual beeping noise, contact technical support for assistance.

The wiring fault light indicates that the outlet that the unit is connected to is either not properly grounded or has reversed wiring. First, try connecting the unit to another outlet. If the unit still displays the electrical wiring fault, contact technical support for assistance.

Any device which exceeds the unit’s VA/Watt rating should not be plugged into the outlets. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.

First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact technical support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.

CyberPower UPS systems will not work with other UPS manufacturers’ software, but many models do support OS supplied management (e.g. Vista, XP, OS X).

A long, solid tone indicates that you have overloaded your unit. First, move any low priority electronics (speakers, printers, scanners, etc.) to the Surge-Only outlets and see if that resolves the issue. If you are still overloading the unit, you will either need to remove some of the electronics from the Battery/Surge outlets, or purchase a new unit with a VA/Watt rating suitable for your current demands.

PowerPanel software is not required for the UPS to provide surge suppression and battery backup. However, installing the PowerPanel software provides additional features and control for the UPS, along with the ability to automatically shut down your computer in event of a power outage.

To run a self-test, open the Power Panel software and then click “Initiate Self Test”. Another way to perform a self-test is by turning off the circuit breaker for the circuit the UPS is plugged into or unplugging the unit from the wall.

The USB port can be used with Windows, 2000, XP, Server 2003, Vista, 7, and Server 2008.

The LCD will only light up when the Display button is pressed. This extends the life of the LCD screen and is part of the energy-saving features of CyberPower UPS systems.