What is a medical-grade UPS system?

A medical-grade UPS system has been tested to meet UL listing 60601-1 standards. These standards ensure the UPS system meets all designated feature and safety protections required for use within patient-care vicinities. TECHNICAL SUPPORT Please contact our Tech Support department with installation, troubleshooting, or general product questions. Hours of operation: Monday – Friday 7:00am – More >

What is a sealed LCD?

Our sealed LCD panels include a clear, spray-resistant membrane. This membrane eliminates vulnerable gaps that exist between buttons and around the LCD screen insert. Custodial staff can spray, wipe down and repeatedly clean our sealed LCD screens without risking internal liquid damage.

Critical Load and Non-Critical Load Outlets

“Critical Load” (CL) tends to refer to desktop computers or servers which require safe shutdown during the event of power failure. “Non-Critical Load” outlets refers to redundant equipment such as monitors or other peripherals and should be connected to the NCL outlets to be powered off early in order to save additional battery runtime for More >

Can I use my UPS in conjunction with a generator?

CyberPower Smart App Online Series UPS systems include a Generator Mode setting specifically designed to work with generators. With varying loads, the frequency output from generators can be erratic. This erratic output can make it difficult for a UPS without a Generator Mode setting to recognize the input power, causing the UPS to function on battery power only. With Generator Mode, the UPS can automatically adjust to frequency fluctuations and maintain a full charge of the batteries.

Should the cooling fan on my CyberPower UPS be running at all times?

The internal cooling fan will only run when it is required. CyberPower UPS systems utilize an internal thermometer which activates the fan when the temperature exceeds a certain threshold. When the UPS is running idle (not using battery power), it is completely normal for the fan to not be running. The exception is with Online units, models that begin with “OL”. Their cooling fans will run ALL the time.

How do I dispose of my UPS?

CyberPower Systems encourages environmentally sound methods for disposal and recycling of its UPS products. Please dispose of and/or recycle your UPS and batteries in accordance to the local regulations of your state.