—Support
CyberPower warrants to you, the original purchaser, that your CyberPower product will be free from defects in design, assembly, materials and workmanship under proper use during the warranty period. The warranty period for your product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by CyberPower.
Check your warranty by entering your serial number
Use this form to select the product in which you are seeking warranty information.Most of our products carry a warranty, and the length depends on the make and model. To get the most accurate warranty information consult the user manual by selecting your product below, or by reviewing the product warranty types below.
An easy-to-complete form for warranty certification and free technical support.
Discover which product lines offer extended warranties and how to purchase them..
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We recommend that you promptly register the product you purchased. You may register online by clicking the Registration button at the top of the page.
For specific terms of coverage, see the documentation provided with your CyberPower purchase. You may also contact Cyber Power Systems (USA), Inc. at 4241 12th Avenue East, Suite 400, Shakopee, MN 55379, USA. You may also contact us online by using the Warranty Support form located on this page.
Please go to the following link for more information.
We will inspect and examine the CyberPower product. If it is defective in material or workmanship, we will repair or replace it our expense. Or CyberPower will refund the full purchase price you paid for the product. A purchase receipt showing the price you paid is required.
If you have a Connected Equipment Guarantee, we will repair or replace the equipment damaged by a power surge, or pay you the fair market value—not the replacement cost—of the equipment at the time of damage. We will use Orion Blue Book, another third-party valuation guide, eBay, craigslist, or other source to establish the fair market value. Our maximum liability varies according to the CyberPower product purchased.
Within ten days of the occurrence for which you want to make a claim for CyberPower to consider, contact us and comply with the instructions you receive from the CyberPower representative.
You will need to identify the CyberPower product and any connected equipment (if applicable). So please have ready your dated proof of purchase (such as a receipt), along with the product name, model number, and serial number.
CyberPower pays for shipping when we send items to you. You pay for shipping when you send items to us. Pack and ship the product to CyberPower and, if requested by us, the item(s) of connected equipment, along with all the claim forms that we provide to you. Show the claim number on the shipping label or include it with the product.
Contact Technical Support for assistance with installation, troubleshooting, and answers to questions about your CyberPower product.
Our expert tech support team can help you with the product questions and support you need.
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