Use Agent when you are connecting the computer to the UPS with a USB or Serial cable. Use Client if you are connecting the computer via your network to the RMCARD installed on the UPS. Use Center when you want to monitor and manage all the CyberPower power protection products on your network.
FAQ Category: Software
Is there any authentication required between computers with PPBE and RMCARDs? | Software
Yes, the Secret Phrase of all computers running PPBE and RMCARDs needs to be the same for communication to be established. This is set up under Security>Authentication.
Does PPBE need to have any specific ports allowed by firewalls for it to work? | Software
Yes, the following network service ports should not be blocked by firewalls where PPBE is installed:
Why can’t PPBE find CyberPower devices or other PPBE computers on my network? | Software
PPBE can only find devices within the same subnet. If your computer is on a different subnet than that of the UPS you want to connect to, then you have to change the IP address of your computer to be on the same subnet as the UPS or vice versa.
How many devices can PPBE Center support? | Software
There is no limit to the number of devices PPBE Center can support.
How many PPBE Clients can a PPBE Agent support? | Software
There is no limit to the number of PPBE Clients a PPBE Agent can support.
How many PPBE Clients can the RMCARD support? | Software
RMCARDs can manage up to 50 PPBE Clients.
Can you install more than one role of PPBE on the same computer? | Software
No, you can only install one role of PPBE on a computer.
Can I use a different software package to manage my UPS? | Software
CyberPower UPS systems will not work with other UPS manufacturers’ software, but many models do support OS supplied management (e.g. Vista, XP, OS X).
Do I need to install PowerPanel software for my UPS to work properly? | Software
PowerPanel software is not required for the UPS to provide surge suppression and battery backup. However, installing the PowerPanel software provides additional features and control for the UPS, along with the ability to automatically shut down your computer in event of a power outage.
