The RWCCARD100 is compatible with all CyberPower UPS systems that have an optional card slot (including Smart App Online, Smart App Sinewave, Smart App LCD, and CP1500PFCLCD models).
FAQ Category: Software
Is the RWCCARD100 hot swappable? | Software
Yes. You do not need to power down your UPS system to add it or to change it.
Do I need a router password to add a new cloud card to the PowerPanel Cloud app? | Software
Yes. If you have encryption security enabled on your router, you will be prompted to enter it during the setup of the cloud card.
When I add a new UPS system/cloud card to the PowerPanel Cloud app, is there a delay before it recognized in my account? | Software
Yes, there will be a slight delay. It typically takes a few minutes before you see it, but can occasionally take longer.
When adding the RWCCARD100 to my PowerPanel Cloud account, do I need to turn on the “Location” function of my smart phone for this app? | Software
Yes, the PowerPanel Cloud app requires the location function to be turned on.
When adding a RWCCARD100 to my PowerPanel Cloud account, do I need to have WiFi enabled on my smart phone? | Software
Yes. Smart phone WiFi will need to be turned on connect to the RWCCARD100 during setup.
What are compatible models of UPS systems for the RCCARD100? | Software
The RCCARD100 is compatible with all CyberPower UPS systems that have an optional card slot (including Smart App Online, Smart App Sinewave, Smart App LCD, and CP1500PFCLCD models).
Is the RCCARD100 hot swappable? | Software
Yes. You do not need to power down your UPS system to add it or to change it.
When I add a new UPS system/Cloud card to the PowerPanel Cloud app, is there a delay before it is recognized in my account? | Software
Yes, there will be a slight delay. It typically takes a few minutes before you see it, but can occasionally take longer.
Can I perform a battery test using PowerPanel Cloud? | Software
Yes. When you are in the dashboard for the PowerPanel Cloud app, select the UPS system you want to check and click on the “3 dots” at the top right-hand portion of the screen, which takes you to “Device Settings”. Under Device Settings, you have an option to select “Battery Test” and initiate the test.
What does the grey “?” at the top of the mobile PowerPanel Cloud app dashboard mean? | Software
The “?” is a symbol for a UPS system that is not connected to the app. The UPS system may be turned off or there could be an issue with the network connection.
Why do I get an error when I try to move a UPS system/Cloud Card from an existing PowerPanel Cloud account to a new account? | Software
You need to delete the UPS system from the current account first. Using your current account in the web app, go to “Device Setting” and delete the UPS system you want to move.