What will CyberPower do to correct any problems with the product?

FAQ Category:

We will inspect and examine the CyberPower product. If it is defective in material or workmanship, we will repair or replace it our expense. Or CyberPower will refund the full purchase price you paid for the product. A purchase receipt showing the price you paid is required.

If you have a Connected Equipment Guarantee, we will repair or replace the equipment damaged by a power surge, or pay you the fair market value—not the replacement cost—of the equipment at the time of damage. We will use Orion Blue Book, another third-party valuation guide, eBay, craigslist, or other source to establish the fair market value. Our maximum liability varies according to the CyberPower product purchased.

Please contact our Tech Support department with installation, troubleshooting, or general product questions.
Hours of operation: Monday – Friday 7:00am – 6:00pm CST
Contact Tech Support: Submit Ticket Now
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