The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software. Browse our Product FAQs by topic categories or search by keywords. Obtain the answers to common questions about UPS systems, PDUs, surge protectors, power inverters, mobile batteries, and cables.
Technical Support Hours
Monday - Friday
24 Hour Support
Closed Saturday and Sunday
Call Toll Free
1-877-297-6937 (press 1)
Contact Tech Support
Thank you for submitting your information. A CyberPower representative will get in contact with you shortly. Click the X to close this window.
An error has occurred while you were attempting to submit this form - please try again. If you are submitting a technical support ticket, please check the Date or Purchase. If uncertain of date of purchase, leave blank. If the problem persists, please call our sales hotline at 1 (877) 297-6937. Thank you!
Success! Thank you!
Whoops! Something went wrong.
The PDU I have has two outlet banks but only 1 display. What is the display reading?
Metered, monitored, and switched PDU models display the total current being drawn by the connected equipment on the screen. If there are two outlet banks, then the display is showing the total aggregate current draw between both banks.
Please contact our Tech Support department with installation, troubleshooting, or general product questions.
Hours of operation: Monday – Friday 7:00am – 6:00pm CST