I am having problems getting the device to work on airplanes. How can I resolve this issue?

FAQ Category:

Many airlines limit in-seat power to a maximum of 75 watts. (Most laptops require >100 watts.) The recommended workaround is to remove the battery from the laptop. Doing so should reduce the power demands of the laptop to under 75 watts because the battery will no longer be charging while the laptop is in use.

Please contact our Tech Support department with installation, troubleshooting, or general product questions.
Hours of operation: Monday – Friday 7:00am – 6:00pm CST
Contact Tech Support: Submit Ticket Now
  • Was this Helpful ?
  • Yes   No