All Frequently Asked Questions
Can I use my UPS in conjunction with a generator?

CyberPower Smart App Online Series UPS systems include a Generator Mode setting specifically designed to work with generators. With varying loads, the frequency output from generators can be erratic. This erratic output can make it difficult for a UPS without a Generator Mode setting to recognize the input power, causing the UPS to function on battery power only. With Generator Mode, the UPS can automatically adjust to frequency fluctuations and maintain a full charge of the batteries.

What is the standard rack vertical hole spacing?

Vertical hole spacing is defined as a repeating pattern of holes within one rack unit (RU or U) of 1.75″. The hole spacing alternates at 1/2″ – 5/8″ – 5/8 and repeats. The start and stop of the RU is in the middle of the 1/2″ spaced holes.

Should the cooling fan on my CyberPower UPS be running at all times?

The internal cooling fan will only run when it is required. CyberPower UPS systems utilize an internal thermometer which activates the fan when the temperature exceeds a certain threshold. When the UPS is running idle (not using battery power), it is completely normal for the fan to not be running. The exception is with Online units, models that begin with “OL”. Their cooling fans will run ALL the time.

How do I dispose of my UPS?

CyberPower Systems encourages environmentally sound methods for disposal and recycling of its UPS products. Please dispose of and/or recycle your UPS and batteries in accordance to the local regulations of your state.

If my surge protector has a ground light, should it be illuminated (green)?

Yes. The ground indicator light should be illuminated. If the light is not illuminated, there is a problem with the AC outlet into which the CyberPower surge suppressor is plugged. If this is the case, please disconnect the surge suppressor until the problem is resolved. The problem must be resolved before the CyberPower surge suppressor can be used.

If my surge protector has a surge light, should it be illuminated?

Yes. The surge light should be illuminated. This indicates that the CyberPower surge suppressor is functioning properly. If the light is not illuminated, it indicates that the surge protector has received a catastrophic surge and will need to be replaced. CyberPower will replace the surge suppressor free of charge, provided the warranty terms and conditions are met.

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