To run a self-test, open the Power Panel software and then click “Initiate Self Test”. Another way to perform a self-test is by turning off the circuit breaker for the circuit the UPS is plugged into or unplugging the unit from the wall.

First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact technical support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.

Any device which exceeds the unit’s VA/Watt rating should not be plugged into the outlets. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.

The USB port can be used with Windows, 2000, XP, Server 2003, Vista, 7, and Server 2008.

The serial number is located on a white label adhered to the unit. The serial number is shown directly underneath the barcode.

Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.

This is normal operation of the UPS. All CyberPower units perform a self-test routine when they are turned on.

No. This configuration is called daisy-chaining and will void the UPS warranty.

Surge strips cannot be installed before OR after the UPS unit. Doing so will void the UPS’ warranty. If you require additional units, please upgrade your UPS to a unit that has more outlets.