The serial number is located on a white label adhered to the unit. The serial number is shown directly underneath the barcode.
Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.
This is normal operation of the UPS. All CyberPower units perform a self-test routine when they are turned on.
No. This configuration is called daisy-chaining and will void the UPS warranty.
Surge strips cannot be installed before OR after the UPS unit. Doing so will void the UPS’ warranty. If you require additional units, please upgrade your UPS to a unit that has more outlets.
Most of the time this is due to a malfunctioning/dead battery. Feel free to contact our technical support specialists, and they will properly diagnose the problem for you.
High operating temperatures can also cause the circuit breaker to trip. Check that the ambient temperature where the PDU is installed is within the specified range.
Yes, select PDU models include keyhole mounting pegs. If you received a PDU User Manual, please see it for details.
Yes, with the optional EnviroSensor installed and connected. The EnviroSensor will monitor ambient temperature and humidity and report that information to the PDU.
Yes. All CyberPower power inverters will beep when they are turned on or restarted.
This is due to overloading the unit. You will need to reduce the load placed on the unit or purchase a larger unit.
This is due to overloading or underpowering. Overloading is caused by an excessive load and can be resolved by either upgrading to larger power inverter or by reducing the load of the attached equipment. If the device is underpowered, connect it to power source that is outputting greater than 11 volts. Most often, users simply need to start their vehicle and recharge the battery.